Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Resolution Guarantee

  • Our group of service technicians will do their best to answer to your service demands within less than 1 hour. If, however, the difficulty you have encountered requires some help from the Administrators’ =Department,= we will forward the ticket to the administrator on duty and will write a comment to tell you.

  • Top quality support service

  • Expert Customer Support Service

  • We give you 24 hours a day client support through a turbo–fast ticket system included in your Control Panel. You can easily contact us anytime about any of the packages that come installed in advance on the virtual server, including the desired OS, the server management panel and our in–house produced Online Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • An exhaustive and frequently updated knowledge base is built into our custom–built Online Control Panel. It offers you quick tips on how to execute all of the regular site administration jobs. The Help area supplies in–depth how–to content articles and step by step video training. You can reach the Help section by clicking on the Help or Video buttons in the top right side of each Control Panel section.