Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • We provide a one–hour response guarantee for every ticket or e–mail that you send to our client support team. We’ll swiftly respond to all the typical queries and forward the issue to our system administrators in case further assistance is needed. If you order the Administration Services package, we’ll carry out any of the included server administration tasks at a time that has been agreed upon earlier.

  • Top quality support service

  • A Top–Quality Tech Support Service

  • We will be online for you 24x7 to respond to any enquiries that you may have pertaining to our Online Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also require assistance tackling server management procedures, you can check out our Administration Services package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures

  • Intuitive help center

  • An Intuitive Help Section

  • Our Online Control Panel is preinstalled for each Linux dedicated hosting server. Among its features is a very useful integrated knowledge base that will guide you step by step on all the operations that you can carry out. The majority of instructional articles also video versions which show all the actions that you can carry out in a highly illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each section of the hosting Online Control Panel.