There're lots of cloud web hosting companies out there, but many of them are resellers that have minimal resources, especially in terms of support. A way to distinguish them is the option to contact the company by phone. The type of support that you can receive via this particular channel of communication may vary based on the provider - a few of them provide dedicated phone support, many others offer general and customer support only since some issues are more time-consuming and it is much easier to be resolved through a ticket, particularly when the issue has to be escalated. Still, it is good to find that you could always reach your hosting provider as there're various small-scale matters that can be taken care of without difficulty and timely through a call, not mentioning that you'll be able to get more info about the services even before you become a customer.

Phone Support in Cloud Web Hosting

We believe that the option to talk with a live consultant is rather important, for that reason we have 3 support lines all around the world (UK, USA and Australia) and you have the option to reach us over the phone for fourteen hours a day. In case you consider getting one of our Linux cloud web hosting, for example, you're able to call us and find out more about our solutions before you order to ensure that we cover all the system requirements for your web sites. After your order, you'll be able to contact us about any sales or billing issues you may experience, or receive any general or basic technical info that you need. We've tried to find the optimal balance between phone and ticket support, so for entirely technical matters you can use our ticketing system, which will make it easier to keep track of the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we offer include real-time phone support for fourteen hours a day. In case you are unsure which package is appropriate for your websites, you'd like to learn more about a plan's specs or you need any other kind of info on our solutions, you'll be able to call any of the local phone numbers that we have in the United States, Great Britain and Australia and our support representatives will assist you. In case you currently have an account, you can get in touch with us about general and sales matters, although we are often able to help with a multitude of tech issues as well. For entirely technical difficulties you'll have to employ our in-built ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option when the issue requires additional time to be solved or it needs to be escalated to our system administrators.