If you have a site, a problem might always surface and it does not automatically have to be associated with the hosting service itself. For instance, something may go wrong when you bring a script up to date or some critical data could be edited or deleted unintentionally. No matter what the essence of the problem might be, you’ll have to touch base with the tech support staff and request them to retrieve a backup or to assist you in solving the problem that you’re having. How timely they’ll do that will determine the length of time that your sites will be offline. For specific websites such as community portals or web shops, a lengthened downtime interval often means lost customers and money. For this reason, it is vital to use the services of a web hosting company that provides not only a very good technical support service, but also a quick one.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max response time for any tech support ticket that you open or any email that you write is just 60 minutes, even if you contact us during weekends and official holidays. Whatever the essence of your problem or question might be, we will lend you a hand straight away and will supply you with the required info to solve any problem with your websites. The actual response time typically doesn’t exceed 15-20 minutes, which means that you can just forget about waiting around for hours and hours on end to get an issue fixed or even worse than that – waiting one whole day only to receive a response that more information is needed while nothing is fixed. We’ll give you assistance in a jiffy simply because we realize exactly how valuable time can be in the dynamic electronic era. The 1-hour reply time guarantee is valid for any billing or technical query that you might have regarding our Linux cloud web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we know precisely how crucial it is to obtain timely support, we guarantee that you’ll never need to wait around for more than sixty minutes to get a response to any trouble ticket that you open via your semi-dedicated server Control Panel. Actually, you will seldom need to wait around for more than twenty-thirty minutes and this is valid for any question irrespective of its nature – billing, general or technical. Additionally, our tech and customer support staff will be at your service 24x7, which means that even in case you submit a ticket during legal holidays, you will always obtain a blazing-fast reply, which will contain the answer to an inquiry, the solution to a complication or the details necessary to solve an issue yourself – if there is something that you need to do on your end. With us, you will never need to spend a whole day hanging around waiting for an answer like you would with other web hosting companies.