When your web hosting service provider supplies live chat support, you can speak with an agent in real-time and learn helpful information or get a problem resolved timely. The advantage of using chat instead of calling to consult with a live person is that you'll need just a computer with web access, which means that you won't pay any rates when you're in a different country or state. In addition, it is easier to copy and paste data like domains, usernames or error messages i.e. details that are sometimes hard to provide to the other side on the phone. The live chat is also a considerably quicker option to contact your website hosting company's support crew as compared to using a ticketing system. Last, but not least, in the event that some issue requires more time to be resolved, you'll be able to do something else while you wait for support on the live chat, therefore you won't waste time - something that's not possible when you're on the telephone.

Live Chat Support in Cloud Web Hosting

Together with the phone and ticket support, we provide live chat support as well. You can contact us every single day, which includes weekends and holidays, and we will give you more information about the Linux cloud web hosting that we offer if you are not among our customers yet, or about common and billing questions in case you already have a user profile. Although for solely technical issues you will need to open a trouble ticket to the technical support team, because such matters need extra time to be resolved, you can still get in touch with us through our live chat for some technical details. For example, we are able to assist you to set up an email address in your email client or troubleshoot a variety of problems, saving you a lot of time. Even if our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is designed for all of our future and active customers. In case you're searching for a new website hosting account, you will be able to chat in real time to one of our agents and get more info about our semi-dedicated hosting so that you can choose the right plan for your web sites. In case you already own an account with us, we will support you in a very timely manner with general, billing and first-level technicalissues. Even though in certain cases you'll have to open a ticket since there are problems that can't be resolved on the live chat, we will assist you with various standard jobs, like installing an e-mail account in an email client or forwarding one domain name to another. As a result, you'll enjoy quick assistance and you'll save many hours.