There are several ways to touch base with the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you opt for is a trouble ticket system. This is the least complicated channel of communication for many reasons. In case no technical support engineer is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will always be received. Plus, you can copy ‘n’ paste extensive pieces of information without the need to worry about spelling mistakes, and in case a particular problem needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in one and the same location, so either party can always see the comments written by the other one. The drawback of using tickets to contact your hosting provider is that they’re typically separate from the hosting platform, so if you have to supply info or to follow instructions, you will need to use no less than 2 different admin dashboards and this number may increase in case you want to manage a number of domains. Moreover, many web hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a reply.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we are using for our Linux cloud web hosting isn’t separate from the hosting account. It is included in our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any time with just a few clicks of the mouse, without leaving your account. The ticketing system includes a quick-search box, which will help you track down any ticket that you’ve submitted in the past, in case you need it. Besides, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to resolve a particular issue even before you send a ticket. The response time is maximum 1 hour, so you can get prompt assistance at any given time and in case our technical support staff suggests that you do something in your hosting account, you can do it instantly without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting, was created with one objective in mind – that you should be able to manage everything associated with your semi-dedicated account from a single place and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an enquiry or confront an obstacle, you can touch base with our tech support staff right away without having to log into an entirely different admin console. You can search through your files or check various settings in your account while opening a new ticket or reading the reply to an older one. In case you have an immense number of tickets and you wish to track down a particular one, you can use the smart search functionality, which is available in the Help section of the Control Panel. We’ll make sure you obtain a response in no more than an hour irrespective of the essence of your question or problem.