The accessibility to the customer and tech support that a cloud web hosting company provides will tell you a lot about the services that they supply as well. In the event that you can use only email messages and tickets, you have almost certainly found some reseller not the actual hosting supplier. When this is the case, you will probably have to wait for a couple of days in order to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for further help. If the supplier can provide several means of communication with quick response time available anytime, they are almost certainly the top provider, not only a reseller. Which means that you will reap the benefits of prompt assistance and top-notch support since they'll have instant access to the servers where your account will be created. Regardless of the problem - technical or sales, it is always better to communicate with your web hosting company directly using your preferred way of communication.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of receiving assistance promptly, so our cloud web hosting services include 24/7 tech support plus several ways of contact. If you do not have an account yet, you can easily call us or come on our live chat and consult with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up getting a service which you cannot use. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it requires more analysis. Unlike the vast majority of suppliers out there today, we reply to all tickets within one hour, so you won't have to wait for an entire day. Our support services can be accessed day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how essential it is to get well-timed help, especially when your web site is not functioning effectively for some reason. Our semi-dedicated hosting include 24/7 customer and tech support, so if anything comes up, you can use various methods to get in touch with us - phone line with a few local numbers internationally, live chat, email messages and support tickets. The first two options are for billing, pre-sales and common matters, which means that in case you don't have an account yet, for example, you're able to find more information about our services, or we can assist you with simpler technical problems. The other two methods are for strictly tech troubles or anything which is more time-consuming due to the fact that it is more convenient to track the conversation between you and our technical support crew. The guaranteed max reply time for them is merely an hour, the actual one - 15-20 minutes, so you won't need to wait for an entire day to get support like you may need to do with other providers.

24/7 Customer Support in VPS

Every single virtual private server package that we provide features 24/7 customer and tech support, which means that if you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you're able to contact us at any time, even weekends and holidays. For your convenience, we offer different ways of communication - phone support with a couple of local numbers around the globe, live chat, email messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues as it will be easier to monitor what's going on. The maximum guaranteed reply time for all the e-mail messages and tickets is one hour, however it rarely takes that long to get assistance. If you acquire the Managed Services upgrade that we offer, our administrators can also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server packages that we offer feature 24/7 support via several methods of communication and with a one-hour max answer time warranty. In case you want to find out more about the plans or you have various billing or general questions, you are able to call one of the local numbers that we have around the world or you may use our live chat service and speak with a live agent. For strictly technical issues that need the help of a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to keep track of a certain issue. The reply time for them rarely exceeds half an hour, which means that you can forget about waiting for an entire day to receive assistance. Our support service is available for any kind of server-related issues, as well as the pre-installed software. If you'd like to receive help with third-party apps, you can consider acquiring the Managed Services upgrade that we provide with all the packages.