Lots of individuals who begin using their first web hosting account, or change companies, often have queries about how particular operations are done or have troubles setting up different things, including emails, website settings, and so on. Because of this, some companies have prepared documentation with common questions and problems in order to help their clients receive information swiftly and easily. Consequently, the help desk support staff representatives can spend more time on actual problems that some clients may be facing, as the solution for the minor things will be available online and customers will be able to easily handle them without getting in touch with the client service team. Having exhaustive documentation is very important, especially for new clients with zero previous experience, as the web hosting service entails multiple features and many people can get confused about what to do. A good information repository can both help you complete the tasks that you need and acquaint yourself with how the web hosting service works as a whole.

Extensive Online Documentation in Cloud Web Hosting

If you have bought your very first cloud web hosting account from our company or have moved your website over to us, you’ll grow used to our platform and our custom-created Hepsia hosting Control Panel very quickly as we have compiled a detailed online knowledge base where you can find all the information that you’ll ever need – both general info with regards to the hosting service as a whole and more concrete info about the separate functions that you can use and the difficulties that you could experience. The articles themselves are available in 2 places. The full article list is accessible via the Help section of the Control Panel. You can find articles that are dedicated to the different features in every Control Panel section as well. You can become aware of how to do de facto everything, from enabling an .htaccess file to managing a mailing list, and all the articles offer in-depth guidelines, so you’ll never become disorientated on account of an ambiguous text. Certainly, in case you stumble upon a more specific obstacle and you are unable to find anything about it in our knowledge base, you can contact our customer support team members 24x7.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers come with an elaborate article repository where you can find any information that you might require about our web hosting services or about the Hepsia hosting Control Panel that we use. We’ve created it on the basis of the feedback that we have gathered from our customers throughout the years and, as a consequence, our articles address particular problems that you may experience and suggest the quickest way to recover them, for instance getting a 500 Internal Server Error message or not being able to send e-mail messages from your personal computer even though you have the right settings. The articles are available in each single Control Panel section and you can access them whenever you want. They can help you broaden your knowledge not only about our platform, but also about the hosting service as a whole, as they include exhaustive guides and general info such as what cron jobs or file permissions are.